Help Young People Build Stability, Confidence, and Hope
Second Story equips youth and their families with the tools, housing, and communities of support needed to achieve lasting self-sufficiency. We step in during critical moments, helping young people move from crisis to stability and from instability to independence. One of the cornerstones of serving that mission is a portfolio of residential programs serving teens and young adults with crisis intervention, housing assistance, case management, and supportive services to establish stability and provide wraparound support.
We’re seeking a Therapeutic Case Manager to provide trauma-informed support to youth and young parents in our residential programs. This role combines clinical services, case management, crisis intervention, and advocacy to help young people achieve their goals and move toward greater independence.
What You’ll Do
- Provide needs-based assessments, case management, and therapeutic support across all residential programs.
- Provide crisis intervention as needed to include safety planning and referrals for emergency services, as well as follow-up and short-term support as needed.
- Develop mental health portions of individualized service plans with youth and families.
- Conduct case management for youth, including assessments, coordination of resources and referrals to address clients’ educational, behavioral health, housing, and life-skills needs.
- Maintain timely case documentation and participate in interdisciplinary team meetings.
- Assist with conducting family sessions at the Teens in Crisis program.
- Support youth engagement initiatives and advocate for client needs
- Maintain currency and professional development with trainings, knowledge sharing among clinical staff, and involvement in external networks.
- Participate in an on-call rotation and provide transportation as needed.
This is a full-time position; weekly working time is 40 hours per week.
Salary Range: $50,000 – $54,000 annually.
Required Qualifications
- Master’s degree in Social Work, Counseling, Psychology, Human Services, or a related field.
- Minimum of three years of experience in human services.
- Experience working with trauma, behavioral health, family conflict, and/or youth in crisis.
- Valid driver’s license and ability to meet agency driving requirements.
Preferred Qualifications
- Clinical licensure or licensure-track status.
- Experience working with youth experiencing homelessness and/or in residential treatment settings.
- Strong crisis intervention and case management skills.
Benefits
Second Story offers a highly competitive benefits package for full-time employees, including:
- Paid vacation and sick leave
- Annual merit-based salary increases for employees in good standing
- Free health insurance for staff (and reduced rates for family members)
- A Health Reimbursement Account (HRA) that partially covers your individual deductible
- Low-cost dental and vision insurance
- Employer-paid Life and Long-Term Disability insurance
- Access to an employee discount program
- SIMPLE‑IRA retirement plan with employer match (after one year of employment)
Why Join Second Story?
Join a mission-driven team dedicated to supporting youth and families during critical turning points in their lives. At Second Story, you’ll have the opportunity to make a meaningful impact while working alongside passionate professionals committed to hope, resilience, and lasting change.
How to Apply
Please submit your resume and cover letter to sstc-resumes@second-story.org and include “Therapeutic Case Manager” in the subject line.
Second Story is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. We are committed to fair and merit-based employment practices and encourage individuals from all backgrounds to apply.